Bests & Worsts Reviews from Amazon

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ranked #138,674 most helpful out of 571,544,897 reviews
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Buyer Beware - This Seller Refuses to Replace Spoiled, Inedible Product
Have ordered previously and enjoyed the product. However, on this second order of 24 cans, upon opening the first can, the product spewed out from between the lid and can and was white, foam-like, whipped and frothing, with oily splotches of yellow. After a week or so, and after consuming some of it, it became moldy, disgusting, and obviously inedible (see photo). I asked the seller for a replacement case after a second can was in exactly the same condition, and I sent them pics of the inedible, moldy "butter". They refused, telling me just, "store it in a room with cold temperatures". Now I have 24 cans of what should have been delicious creamery butter that I have to pitch into the trash. I am a cook and have previously enjoyed cooking with this product (the first order in 2019), and now have to find another source for creamery butter. Quote from my most recent reply to the seller: "The butter is INEDIBLE, as I have repeatedly pointed out. It tastes oily, terribly salty, and borderline rancid. It turns to mold within a week or so of opening it. It is GARBAGE at this point. Telling me that "The photo indicates that the butter has been subject to high temperatures causing separation. Hence you should store it in a room with cold temparature [sic]." is moot and of no help, and I told you it had been stored since June in a cool-temp wine cave atmosphere. If you mean refrigerate it, it has been refrigerated after opening. But again, moot point. I will never order butter from your company again. So, now you have a 1-star pictorial negative review instead of a satisfied, return customer if you were to give me a replacement case. Bad way to do business, Tim!" [Note: I attempted to attach 2 more pics than the one shown, but they wouldn't take. They show the blanched, frothy texture upon opening w/o the lid, and the mold after 7-10 days.]
October 2021 · Grocery and Gourmet Food · verified purchase
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