Bests & Worsts Reviews from Amazon

My Passport for MAC arrived, plugged it it and everything looked good, started to back-up my Mac and received an error message that it could not complete the backup. After that message everything went down hill. After ejecting the drive and plugging it back in, the external drive was not showing up in finder (and finder is configured to look for external drives), tried all of the ports and no difference. Tried it with a different MacBook, same problem. Ran first aid with disk utility - failed. Did the normal internet research, discovered a lot of people apparently have had similar issues, and tried to re-initialize the drive but kept getting an error message that it could not write to the last blocks. Downloaded the WD utility and tried to erase the drive so that it could be reformatted and received an error message that the process failed. Wrote to WD and received a message that I try to erase and reformat the drive. Tried that again using the Apple and WD utilities and got an error message that the process didn’t work. Wrote back stating that erasing the drive did not work and that I did not want to return the drive without erasing the data first because the drive appears to have copied some amount of information from my computer before we hit the first glitch. Received a response that informed me WD would send me a new drive only if I return the drive I had. Based on the emails I received from “customer service”, I don’t think I was dealing with a person . I think it was an AI program that was preparing a generic response based on some key words without considering the rest of the information provided in the email. At this point I seem to have wasted my money. Bottom line - if you do not receive a defective drive, reviews indicate the product is great. But if you receive a defective drive, you are in your own. Customer support is useless and may not even be a person.