Bests & Worsts Reviews from Amazon

Our track only worked for three days. Customer service was prompt, offered troubleshooting ideas and even sent me a replacement part. Despite all the efforts, the track would not work (one lane failed for about 3/4 of the track, regardless of which car or controller was used, regardless of reassembling the track and checking all connections, regardless of following ALL of the troubleshooting advice). After a month of correspondence with the company and no solution to our problem, I asked if I could exchange the track and even offered to pay for shipping. The company said they would not allow me to exchange the track. So, after only three days of limited use, my son's main Christmas gift now sits in it's box, unable to be used. It was a great toy when it was working, but Carrera's refusal to exchange a defective product is very disappointing. Bad business!