Bests & Worsts Reviews from Amazon

Wheels broke off in about two months. Very disappointed because initially, it seemed great and was easy to maneuver. The plastic around the wheel insert just snapped with little stress. UPDATE!!!!!! So annoyed! Contacted by a rep about my negative review shortly after the original post. I responded and was so impressed that someone from the company responded. NO FOLLOW THROUGH. Insult to injury! Just threw the container out yesterday after looking at my mend job with duct tape. The rep stated in the email that I probably got a faulty product, and apparently I did but to email me and not follow up on my response is poor customer service. I drew the short straw on this one because everyone else pretty much raves about the product.