Bests & Worsts Reviews from Amazon

While I have purchased numerous KeySmart key chains and accessories over the past 3 years for myself and gifts, I will no longer be a KeySmart customer going forward. While I have also spoken very favorably of them to others who inquired about my various KeySmart key chains in the past, that will end now as well. While the products have historically stood up very well for me, the built-in Tile function of this particular product stopped working within a couple months of usage for no apparent reason (e.g., no hard drops, no water exposure). Charging the device, reinstalling the app, confirming all settings, etc. did not make a difference. I know it was the device as another KeySmart Pro Tile worked with the same phone and app without issue. The reason for the one star is purely from a customer service perspective. I requested a warranty claim / replacement (I was an early purchaser and received a discount so wanted a replacement not a refund as would cost me an additional ~ 25% to replace something which failed after only a couple months usage). I received an email confirming that I would receive an exchange / replacement once I mailed the original broken one too them. For whatever reason, the person who received the broken one decided to process it as a return. After multiple attempts of explaining my situation, they refused to credit me the additional ~ $15 it was going to take me to repurchase and replace the unit. I am not looking to “nickle and dime” or get something for free, rather to simply have them follow their own warranty process and honor what they confirmed in writing prior to me mailing the broken one back. I have literally spent hundreds of dollars on their products to date, so this is not about the money – though out of principle since they are not taking responsibility for improperly handling the warranty claim.