Bests & Worsts Reviews from Amazon

We purchased our InSinkerator Evolution Compact in June 2016. Thought it was great, and these reviews attest to the quiet, efficiently running unit. Unfortunately, we literally (Sept 21, 2018 at 1am) just found the disposal completely separated AND leaking all wastewater (anything draining down our kitchen sink) out of the bottom of the unit! How such a thing happens, we have no idea... We never put anything other than soft food scraps down our disposal, and it's only whatever is still stuck on a plate since we actually compost almost everything and scrape food off dishes prior to putting them in the sink. There is absolutely nothing that would have caused this from our end. The unit was running perfectly fine prior to tonight, so this just seems completely crazy to find the garbage disposal separated like this! WE SINCERELY HOPE THAT INSINKERATOR WILL COVER THEIR PRODUCT UNDER WARRANTY BUT ARE NOT OPTIMISTIC. WE WILL PROBABLY GO AHEAD AND BUY A REPLACEMENT DISPOSAL BECAUSE WE ARE UNABLE TO EVEN TURN ON OUR KITCHEN FAUCET OR RUN THE DISHWASHER WITHOUT WATER POURING OUT INTO OUR SINK CABINET! I try not to write in all caps but I am SO MAD that this happened. We also have a 1-week old baby, and obviously, not being able to wash dishes or use our sink is a HUGE INCONVENIENCE. I will come back and update this review if customer service does anything, but being that we don't want to sit around waiting for a month for them to address this (if they actually do address this), we will probably just go buy another disposal and install it ourselves. I'm sorry for being so upset and angry, but this was one of the purchases from our kitchen renovation that I thought was failproof / never gave it a second thought. I STILL CAN'T BELIEVE THE DISPOSAL WOULD JUST SPONTANEOUSLY BREAK LIKE THIS!!!!! >_<!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! [Photos are from after we cleaned up the mess... we're lucky there happened to be a plastic container underneath the disposal, otherwise it would have crashed / hit the bottom of the cabinet and probably would've created a much uglier situation than what we already have, grr!!!]