Bests & Worsts Reviews from Amazon

Had the Nest up and running for a 1 week (it was installed by professionals) then got an E73/E74 wiring error. Called Nest support, after 42 minutes of trouble shooting it is discovered that rear face-plate has a bad connection and needs replacement. Nest will not send out an installer to re-install the rear face-plate for me, they will only send a new rear face-plate that will arrive in 2 days, leaving me with no heat / AC (not happy about this!!!!!!). The Nest employee told me to go to a Walmart and buy a cheap thermostat and install it (they will help me install it though). So their product does not work and they tell me to go buy another thermostat. Not a happy costumer thus far. . . update to follow.