174
people found this helpful, as of 2023
ranked #198,554 most helpful
out of 571,544,897 reviews
★☆☆☆☆
System goes offline 1 to 2 times per hour
I purchased 11 sensors and an 8 piece alarm system at the same time. I would have written this review on the alarm only Amazon did not allow me to write this review on the alarm where it truly belongs. The Amazon system placed this review on the sensors instead. Bottom line here is that the alarm base station that I have received is defective. I will not stay online. It has some type of electrical issue that causes it to go offline 1 or 2 times per hour. This has happened starting the very first day I set it up. I followed the online troubleshooting options from ring the first day to reset the system and try to fix the issue. This did not fix the problem. Day 2 the problem got worse and I called into Ring support. They were very nice and courteous. They did however have me simply follow the same steps the online support had me do in resetting the system to no avail. They did then have me perform a full factory reset. This did not solve the problem. Day 3, the system is now dropping offline 1 to 2 times per hour. I have tried emailing support multiple times for a follow up on what is going on and am now getting no response from Ring at all. I have a Ring Video Doorbell as well and this stays online perfectly fine. I have a dedicated fiber line internet connection in my home and an extremely robust wifi setup in my home that is overkill for a home setup. At this point I have no faith that the product is worth anything nor do I have any faith that the company cares at all about backing their products. I would not waste my time or money on anything from Ring.
May 2020 · Electronics · verified purchase