Bests & Worsts Reviews from Amazon

I ordered this b/c of the Cook's Illustrated recommendation after breaking a smaller Crock Pot (3Q that I bought at Wal-mart for $10 BTW). I was so excited to use it, I washed it and filled it up the day it arrived. Nightmare. The outside of the Crockpot was hotter than the inside and the silicone "heat resistant" handles were piping hot. I literally put it on trivets to stop it from burning my counter top. Actually my whole kitchen was hot b/c of this thing while operating it on low. I hope I got a defective machine because I would hate to believe this was how it was supposed to work. I returned it and give Amazon five stars for a great return process.