Bests & Worsts Reviews from Amazon

I've owned and used this grinder for 8 months. It grinds well, it's relatively quiet, but the one major unacceptable flaw I've found is that over time, the plastic ground coffee container does not hold tightly in the body of the grinder. When I first got the machine, the container fit very snugly in the opening of the grinder body, but over a few months time, the container no longers fits snugly, perhaps from just inserting and removing numerous times. Now, when I grind coffee, the regular vibration from the machine causes the ground coffee container to work its way out of the body causing grinds to be expelled onto the counter. I now have to hold the container in with my finger while ginding to keep if from vibrating out. Since it was still under warranty, I contacted Capresso. They advised me to squeeze the side of the body opening together to ensure the 2 pieces of the body were properly aligned. This did absolutely nothing. I called them back and they told me that perhaps the ground coffee container needed to be replaced, but that the container was not covered under waranty and I would have to pay for a new one. I told them I couldn't see anything wrong with the container and was not convinced that the container was in fact, the cause of the problem. I also referred to the written warranty which makes no indication that any of the parts are not covered under the 1 year warranty. Then, they said I could mail the machine in and they would examine it to determine what was wrong and they would have it for several weeks. Bottom line, I was intially very happy with this machine, but the design of the coffee ground containter, having no real mechanism to lock it in place while grinding and the fact that it gets loose over time is a major dissatisfier. Combine this problem the lousy customer service and deception on what is covered under warranty, takes my rating from perhaps what would have been 4 or 5 stars down to 1 star.