Bests & Worsts Reviews from Amazon

This bike has been a NIGHTMARE for me, as well as Nautilus, the manufacturing company - you do not want to be dealing with them. If I could give this bike, and especially Nautilus, negative stars I would. I received this bike, and was happy to have it for this quarantine period. Off the bat, the wheel makes a loud grinding sound. I was willing to just deal with that since I knew it was not magnetic resistance. But, by the end of the first ride, it started making this LOUD knocking noise the entire time I pedaled. I live on the second floor in an apartment so this was unacceptable. But even if I didn't, the noise is still SO loud and unnerving. It made it impossible to enjoy, or continue, any ride. So, I called Nautilus customer service to try to troubleshoot it. I also sent her a video I had made of the bike making the sound as I rode it to help figure out the issue. While on the phone, she had me take off the chain cover and pedals. I asked her, with the sound only happening while being ridden for a bit, and the pedals being taken off, how should I make the sound happen for her to hear on the phone (which she seemed to be wanting despite my having sent her the video?). She said to just use your hand to move the pedal arm. So I did this, trusting her advice and not being a bike connoiseur as I told her, and I needed to move the arm fast to get the sound to happen. Soon into beginning this with my hand as she had instructed me, my finger got caught in the moving chain!!! It was sliced open with half of the nail torn off. I basically was in shock on the phone, told her what happened and had to hang up. At the worst possible time to go to a medical facility, I had to drive myself to Med Express to get stitches in my finger. This made my last couple weeks of being quarantined at home alone DRASTICALLY more difficult. With a STILL defective bike on top of it. The final straw for me, was that I politely emailed her the next day explaining the result of my urgent care visit and asking for suggestions about the bike. A week goes by....no response. I email again asking for a follow up....no response. This girl heard me agonizingly slice my finger open on their bike, panicking and hurt, and has made NO effort to contact me or merely RESPOND. It has been almost TWO WEEKS since this incident and no contact from Nautilus whatsoever. This is not a respectable company that anyone should choose to deal with. Injury or not, trust me, you'll be getting a defective bike at the very least. There are so many better bikes and companies out there. Don't make the same mistake I did!!!