175
people found this helpful, as of 2023
ranked #198,264 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Poor product and terrible support from LaCrosse
I have a LaCrosse 9046U that I have owned for over 10 years. It still works well. I bought this unit as a replacement, mainly for the brighter full color display. The most important features I wanted were the Atomic clock function for precise time keeping, and the outdoor temperature sensor. Both have not worked properly since the beginning. It is important to state that the outdoor sensor for this unit was place right next to the one from my 10 year old unit. The 10 year old unit always measured outdoor temperature preciselh...and within a couple degrees of all of my weather apps. The new unit has consistently been off by as much as 10 degrees. I contacted support and their answer was I have my sensor in a bad location. I told them it is was right next to the 10 year old one...which still works perfectly...and LaCrosse support never answered me again after that. Strike 1. The Atomic clock never updated from Standard to Daylight savings time. The unit is receiving the Atomic clock signal....and the DST function is turned on....yet it never updated. My old unit updated overnight...as it has reliably for 10 years. I contacted support and they gave me some lame answer that it could take 5 days to update. What a joke. I live just 20 miles from the actual Atomic clock in FT. Collins, CO...so signal strength is certainly not a factor. I reached back out to support, and once again they did not follow back up. Strike 2. This unit is either defective or has an inherent design flaw. LaCrosse products have obviously gone downhill in quality and the company has no interest in taking care of loyal, repeat buyer customers.
March 2018 · Patio Lawn and Garden · verified purchase