Bests & Worsts Reviews from Amazon

Attached is a letter I sent to Prince Lionheart. It pretty much sums up my review, so I figure I would just copy and paste. I will post updates if the company responds. Dear Sir or Madam: I bought two of these wipes warmers when I had my twins in November 2011. I loved both of them over other wipes warmers I had owned in previous years (Dex baby and Babies R Us Brands). The moistened replacement inserts were a plus for me- because of them, the problem of needing to add water was not an issue with your warmers as opposed to others I had used. Because I had twins, they both received high usage and were both maintained/refilled and moistened on a weekly basis. However, a few months ago, I noticed that one of my AC inserts was severely corroded after taking on water. Water?? The cord, nor the warmer had never been anywhere near water?! I stopped plugging it in, aware that it could pose a fire risk. And in a nursery right next to my baby's crib, no less! I assumed it was just a fluke and went about using my other one, which was not anywhere near the nursery on the other end of my home. Last week, I noticed the SAME thing had happened to my second wipes warmer AC adapter insert. A simple inspection showed me that when the top is lifted, condensation that has collected drips through onto the AC adapter insert - a design flaw and undoubtedly what is causing this problem with so many consumers. I am fortunate that nobody was hurt and I am just out $60 for the wipes warmers. However, in searching for a replacement, I started reading reviews of your premium wipes warmer on Amazon.com. Alas, I am not the only one that is experiencing this issue. I counted at least half a dozen people with the same issue - and that is just from the small population that actually takes the time to post a review. Then, I saw someone had also reported this wipes warmer on saferproducts.gov for, you guessed it, the same thing. I noticed that your corporate response was one averting blame and indicating it was not your product that is the problem. Very disappointing, to say the least. I take very good care of my items, live in a home with a whole house generator and a whole house surge protection system -it is very unlikely that there are wiring or power issues here that would have caused this. Furthermore, it was not exposed to water other than the water that leaks through the cover when in use. All signs point to the fact that this is not a consumer problem, but a manufacturing problem. PLEASE for the safety of every family using your products, bring this issue to light with your design team so that this issue can be fixed, and stop averting blame to the consumer. My wipes warmers were refilled and instructions were carefully followed. I agree that a lot of the times, product safety issues are the result of poor, neglectful parenting or the lack of common sense, but this is simply not the case here and to continue to ignore it and act like it is not your fault is unethical and simply put, unequivocally wrong. Update May 2013: Price Lionheart did respond. Here is the response- "Dear Ms. XXXXXXXX, Your message has been forwarded to me, since it referred to a safety concern about one of our products. I am the head of operations for Prince Lionheart, where my responsibilities include oversight of quality control and regulatory compliance. Thank you for taking the time to explain your experience. I was greatly relieved that no injury to your family or damage to your home occurred, but sorry that you had to go through this troubling incident at all. I would very much like to learn as much detail as possible about the circumstances, since first hand information from real-world environments is extremely valuable in our efforts to improve our products. I hope you'll respond to this message with a phone number and convenient time when I may reach you for a short conversation. In the meantime, you might find some measure of reassurance in knowing that the issue of producing the safest possible wipe warmer, even though both water and electricity are inherent to its function, is always first and foremost in the efforts of our design team. Much care has been exercised in developing the channeling that returns condensation to the wipe tub, where it belongs, so your observation on this subject is of great interest to me. Of the many, many wipe warmers Prince Lionheart has sold over almost fifteen years, we are not aware of any instance of a fire being started or an individual being injured by one of them, but we're always seeking ways to further improve our warmer. Again, thank you for your time in bringing this to our attention. We're sorry for the distress it caused you, and I hope to speak with you soon. Best Regards, Richard Siegel" I did reply to this message providing him with a phone number with which to contact me, but I never heard from him after that. It has been more than a month. Not really impressed by Prince Lionheart to say the least.