Bests & Worsts Reviews from Amazon

While I really liked my New Microsoft Surface Pro 2017 (i7, 16GB RAM, 512GB), Microsoft's warranty service/customer support is incredibly poor. The Surface Pro I purchased from Amazon had horrible light bleed. I waited too long to return it, so I had to do a standard replacement. I mailed it to Microsoft complete in box with all the accessories, which was a mistake as they returned the accessories to me without the box or included paperwork. The replacement Surface Pro I received was in even worse condition then the one I sent in. The metal frame was literally bent. The packaging was not damaged so it was sent out to me in that condition by the warehouse. The nice little note they packaged in with it saying they tested each replacement extensively and checked them all before sending them out was obviously untruthful. So buyer beware, the Surface Pro is an excellent device, but if anything goes wrong you will likely have trouble with the warranty exchange process and customer support. The photos included are of the replacement that was sent to me.