Bests & Worsts Reviews from Amazon

Read and believe the other bad reviews - they are spot on. I'm sending them a letter today, I think it says it all: I am so greatly disappointed in our experience with your magazine, I want to tell the world to save others the same headaches. But I’m going to start with you. We signed up for this subscription for our daughter and feel that the perceived value of the magazine was greatly inflated. The magazines came. Then the bills came. And came. And I paid and then I cancelled. But the magazines still came. I CALLED and cancelled and was told that there would be a few more coming my way. I was never once told to send those back. So months after cancelling over the phone, I receive another bill. I write “CANCELLED” on it and sent it back, only to receive a past-due bill threatening to add a late fee. I am beyond flabbergasted at the incompetency of your system and the complete lack of helpful customer service. So since we don’t have the issues (because I was never told to send them back and my daughter couldn’t care less about even opening them) I have to pay almost $30. OH, and since there’s yet ANOTHER on the way, I’ll have to remember to pull that from the mail, refuse it, AND send it back. When cancelling today I spent almost 15 minutes on hold before being connected with an actual person. And after my “customer service” experience, and telling the operator that I wanted “NO MORE MAGAZINES, nothing at all”… she ended the call straight from her script, offering me just a “one-time purchase” option. Comical really. Your system is seriously flawed. Or it’s complete genius as you trap poor parents trying to do something for their kids and the school. And since your “customer service” is anything but, I’m saddled with paying almost $30 and surely another $20 or so when the issues keep pouring in. Also, are you really giving back to the schools like I was initially told? That was one of the main reasons we did this. I’ll do myself a favor and think “YES, OF COURSE THEY ARE! because thinking otherwise would leave even a worse taste in my mouth. I’m sending this check in protest. I really hope others aren’t having the same issues I had with this. UPDATE 3/14/16: A month after sending this letter AND MY CHECK (which they have yet to cash!), I get another invoice in the mail, stating that they have yet to hear from me, outside of a "cancellation" note on an invoice (this after an extensive phone call with their "customer service"). Ridiculous! OH, and a late fee as well. This is absolutely criminal.