Bests & Worsts Reviews from Amazon

MAJOR QUALITY CONTROL ISSUES: I liked the Black ones so much I bought a Silver pair. They've *both* started to malfunction in a dramatic way: Sudden, painful screeching feedback while using, akin to what happens when you hold a microphone up to the speaker. For this problem to appear with both headsets, in a similar timeframe, suggests that something is seriously wrong here. Maybe it was a software update? Warning folks: These are now officially a Beta release, and this is coming from a HUGE Bose fan. UPDATE: So my second pair of NC700's came and it functioned flawlessly. I like it so much I bought a second pair in silver. However, I have a new beef with Bose, and new users should be warned: YOU HAVE TO SIGN UP WITH A BOSE ACCOUNT JUST TO USE THE FEATURES ON THIS HEADSET, AND THE APP ROUTINELY MALFUNCTIONS IN WAYS THAT PREVENT YOU FROM USING ALL FEATURES. GOD HELP YOU IF YOU WANT TO CHANGE YOUR SETTINGS AND YOU CAN'T ACCESS THE INTERNET TO LOG IN. (1) Dear Bose, maybe some McKinsey or BCG consultants (or worse, your own internal strategy team) told you that you need to be a content company. Thus, you must 'own' your users, so they are captive in your ecosystem. I think you should focus on hardware, but TO REQUIRE users to have an account with you just to use a pair of headphones? That is unacceptable, and in really bad faith. I know the response (I work in this world): We need to store user information to enhance the user experience, by enabling us to store logins with streaming services and digital assistants. It's a security issue. Agreed, BUT nothing about that should stop you from letting us OPT OUT and just use the headphone in 'headphone mode', and still be able to change our settings, deactivate voice prompts, etc., without logging in. Nothing about that functionality requires an account with Bose, or a login. We both know that, Bose and I, because the app for the QC35ii's did not require it. (2) To add injury to insult (yes, that's what I mean), the app does not work. (a) It routinely logs me out so I have to type my login and password (if I can remember it, I have so many) on my tiny little phone keyboard so I can stop the automatic shut-down tones from waking me up in the middle of my flight to Heathrow - wait, I CAN'T log in, because I have no internet connection. I'm 36,000 feet up over Newfoundland. So much for using my $400 headphones to get a good nights sleep on my way to London. You know a lot of your users use these things on planes, right? (b) Even when I can login, it routinely fails to find the headphones, despite the fact that my iPhone X itself can quickly connect, disconnect, and reconnect to them via Bluetooth. C'mon Bose, don't abuse your loyal fans with this kind of thing. Give us an app that can handle all functionality that doesn't require partner logins (Spotify, Alexa) without logging in. Options like: "Log in to access personalized services" or "Just use my $400 headphones, please". ----------------------------------------------------------------------------------------------------------------------- I am a huge Bose fan - I own 4 pairs of QC35ii's. I received this pair one week from the release date, and they are defective out of the box. Erratic low frequency pulsing from right ear, not fixed by reboot or other technical support remedy. I've already ordered my next pair, but seriously, Bose? It's a $400 pair of headphones. There is no excuse for poor quality in a new release. Pay careful attention to your purchase, folks, this defect was subtle but unmistakable.