Bests & Worsts Reviews from Amazon

I was initially a little concerned about purchasing this pack because of the negative reviews regarding the zipper quality. When it first arrived I was pleasantly surprised to find the zippers were all very big and the quality felt great. This pack is big and has more than enough room for my laptop, tablet, books, and all my other small stuff. I really wanted to leave a positive review on this pack but unfortunately there were a few issues that are deal breakers. First, unfortunately the zipper did break on my pack. What happened is the stitching started to come out of the seam around the zipper and was getting caught in the teeth and eventually broke the teeth of the zipper within weeks of owning the pack. I didn't realize how serious it was until one day while standing in a crowded conference one of the zippers broke apart at that point and my laptop fell out and hit the floor behind me. Luckily my Microsoft Surface Pro 3 is well built and had a good case on it so it wasn't hurt but would have been toast without a case. Second, the service from Swiss Gear has been completely non-existent. I contacted them because this was obviously a defect in their pack and it was only a few months old. I get no response except an extremely large email filled with all kinds of legal stuff about their responsibility and liability. No personal response, no responses when I replied with pictures of the damage and an clear explanation of what broke and where. I am more than disappointed in Swiss Gear on so many levels. I have multiple Camelbak backpacks and several of them are 15-20 years old now and this pack couldn't even last 1/2 a year. It's one thing to have products fail but to have no service to support customers when products fail is the deal breaker for me. I will never buy anything from Swiss Gear again.