Bests & Worsts Reviews from Amazon

I have had this tower 6 months. The center tube that holds the worms and compost literally fell thru the bottom. My husband tried to jack it up to put it back 2 times, but it fell back out. I finally had to scoop all the dirt out of the tower (it is a LOT of soil). I then discovered the reason it fell out - the only thing holding it in is a rubber gasket about 1/2 in. In width. The gasket is not wide enough to support the heavy weight of the compost. I emailed the company shortly after I lot it and asked about it falling out. I got no response. I did not try to return to Amazon because it is so big and I didn't want to empty all the dirt. I have given up on the compost and my tube is now empty and I have placed screen in the bottom to provide better drainage and support the tube. I left the plug out of the tube. The drainage in the bottom isn't sufficient for the size of the container. When we got heavy rains, it did not drain well and my plants on the bottom rotted. I expect better quality and better customer service for the price,