Bests & Worsts Reviews from Amazon

Absolutely love the oven, but this review is on their seriously poor customer service. I have happily owned several Breville ovens, passing old ones down to my children as new models come out. Having just purchased the Smart Oven Air, I noticed in the manual that it is designed to hold up to 4 basket shelves for air frying and dehydrating. Since it only comes with one, I wanted to order more, and searched with the part number on their website. Unfortunately, they don't have the part listed as of this writing, so I tried to call their support line to see if I could place an order. For two days now I have left my number in the cue for call back to no avail, as well as waited on hold for more than 30 minutes before being disconnected without ever getting to speak to anyone. I've tried both customer service, and their sales line numbers. I can only imagine how frustrating it would be if a Breville product I owned wasn't working and I really needed support to get it working, rather than just wanting to purchase additional parts. I hope someone at Breville takes note of these reviews, because they need to do something about this. HIRE MORE PEOPLE TO ANSWER YOUR PHONES!!! Or at least offer a live chat option on your website.