Bests & Worsts Reviews from Amazon

Left ear bud looses connection from the right ear frequently while listening to music. Left ear suddenly disconnects completely from the right ear while listening to music and once this happens, it's a struggle getting it to connect back. I updated the firmware hoping it will fix these issues but it didn't. I was wishing so hard that the firmware will fix the frequent disconnection of the left ear issue because i really wanted to keep these earbuds. I have had so many Bose products over the years and have been worth the high price tags including the Bose headset that I have had for 4yrs that I got for $350 at the time and they are still very good. The sound of the SoundSport sounds awesome and the base clearly beats the AirPods but no one should have to deal with these kind of technical problems with the high price tag on this product. I have read quite a few discussions where people complained and were told that it could be their phone that wasn't was causing the technical problems that they were experiencing. I use an iphone7 plus with the latest update installed. Therefore I am certain this is not a problem with my phone. As much I love Bose products, unfortunately I will have to return these. Update on the Bose SoundSort.... I love Bose so much that I decided to give them a second chance by purchasing them directly from Bose physical store 3 days later after I returned the ones I purchased from Amazon. All the technical problems I encountered with the ones I purchased from Amazon don’t exist on these new pair directly from the Bose store. They work perfectly. I am convinced that the pair I got from Amazon were either defective or were the one of the ones from the initial release with bugs. My fellow Bose lovers.... don’t give up on these SoundSport just yet. The sound is amazing when you get a pair with no defects. Update after 2yrs of use: I felt that I have an obligation to update this review after using my Bose sound sport for a little more than 2yrs. I too very good care of it. However the left ear suddenly would not connect via Bluetooth or receive sound. The button on the left ear wouldn’t switch between devices. I have just the right ear working now. I am very disappointed considering how much I paid for it. I contacted Bose and all they could tell me is that they will give me a discount which was only $20 cheaper than how much they are currently selling for. My husband purchased Apple EarPods on the same day. It has been left on the driveway and got soaked in the rain. But nothing happened to it. Mind you my Bose headset is still going strong after 6yrs. In fact I purchased replacement foam for both ears and it looks like new again. My kids are now enjoying it. I don’t think I will get another Bose sound sport. Not ready to have to change it again so soon after spending so much money on it.