Bests & Worsts Reviews from Amazon

I love Ring products. They are a great idea and work well. I just received a two pack indoor cameras which arrived promptly but one of the two power supplies was defective. I decided to chat customer support. In my opening chat I gave my name, described the problem, explained what I did to troubleshoot the problem and how I confirmed a dead power supply. The agent didn’t even read it and wasted my time asking questions that were already answered. The support chat took over 20 minutes with long delays between responses and the agent was still not able to confirm shipment of a replacement. It was as if the agent was working several calls and not focused on my chat. Defective product plus poor customer service is a recipe to loose loyal customers. I was an early adopter of Ring and have many of their products. This experience has given me pause when considering them in the future or recommending Ring to others.