Bests & Worsts Reviews from Amazon

1/8/18 update: I have contacted Arlo support multiple times and have gotten no help. Always the same pasted "try these steps" that I get every time I contact them. None of the steps fix any of the issues I have. I have sent hundreds of messages and replies to the cases I have filed. They stopped talking to me because my free support ran out. I had to pay $100 to get them to respond to me. After buying a year of support they continued to tell me I was not a paying member and they could not help me. I got this messages from two different people days apart. I had to submit a screenshot of my account that stated my service membership. This $100 was another complete waste as none of the info provided fixed my issues. They stated these are the only things we can do to try to fix it and that my problem was hardware. My hardware was out of the 1 year warranty and there was nothing they could do. My issues: - My cameras go offline after a short amount of time, usually under a week. I have to bust out the ladder and climb up and bring the camera into the house to the base station and re-sync it. I have done this now with every camera multiple times. - The batteries are now lasting about 2 weeks. I was burning thru batteries all the time so I bought rechargeable ones, another $150 into the system. All the cameras are set to best battery life. My schedule is set so that the system only runs when I am away limiting the time it is actually recording. So every 2 weeks or so I have to bust the ladder out again, swap batteries, and re-sync again. - When the system does manage to stay online the recording of motion starts way late. There's roughly a two second lag from when I would expect the motion to start and when it actually does. This is the most important time to record. The recordings of my front door completely miss the person walking up to the door and only get them walking away. Completely useless. I have tried everything I can think of and tried everything they told me to try. I moved my base station to the main floor and that did not improve anything. I am extremely disappointed in this product, Netgear, and Arlo. I was expecting so much more for what I paid for this system and what it said it would do. This is the last time I purchase anything from these companies and I recommend anyone stay away from them as well. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Motion recording takes way to long to kick in, even at 100%. Completely miss people walking up to the front door and recording starts when they're walking away. Contacted customer support and they said there was nothing they could do. Batteries do not last long at all. I've had to replace them twice now. To keep this up it's going to cost a fortune. I really had high hopes for this system. App and interface work well at least.