Bests & Worsts Reviews from Amazon

What to do with Tracfone? Bought & went to Public LIbrary to set up with chat and they dilly dallied around so long that Library was closing and now I have nothing! Disabled military veteran with no phone!! Tracfone insisted they must call me back? Not sure that they grasp the notion that I am trying to buy a phone! If had a phone, wouldn't need to have a TracFone now would I? So how could they call me back?