Bests & Worsts Reviews from Amazon

This security system is amazing, so why would I give it a 1-star review? It has pretty awesome hardware, it is very easy to setup and use, and the monitoring service is spot on (called me for every test I've conducted and called the cops when my husband set the alarm off). The reason for the 1-star review is so that hopefully somebody else who buys this system knows that they should always turn their WiFi off when conducting their system tests. My system's cellular network went out, and because my WiFi was there as a 'backup', I was none the wiser... that is until today when I unplugged the router in my house and then had to run out to the store to get a cable. I didn't get ANY notification from the mobile application when I set my alarm that it didn't have a connection to the monitoring station. So I went on my merry way and got home to notice that I didn't get the normal push notification that I disarmed my alarm (strangely enough, it did tell me that I armed the device). And then I started investigating... ran a test. Nothing. No call from the call center as I ALWAYS have gotten before. So, believe you me... I'm livid. If somebody had decided to break into my house, I would have been completely unprotected. If I did have WiFi on, but the thief has the foresight to turn the power off to my house (it's as easy as open the breaker box, and throw all the switches), again, I would not have my security system that ADVERTISES that it uses a cellular network to report the break in. I feel violated! This is a complete and unacceptable breach of trust to their consumers, and I hope that somebody else reads this and understands when they're getting into. On an side note, I have two systems... one at my home and one at my rental. The rental does not have WiFi and only relies in the cellular signal, and it works just great. So I will be keeping this system (hopefully getting a replacement that works), but I really hope this review let other people know how to test this system to verify they are getting the service they are expecting.