Bests & Worsts Reviews from Amazon

This product is not suitable for greyhounds, whippets, or other breeds with long tails. The door is very rigid plastic and as the dog goes through, the door snaps shut on the tail. This resulted in serious injury and a $100 vet bill (see photo). I reached out to the company but there is no way to modify the door to make it safe for use. The company refuses to refund. The door was ordered on April 30 but it wasn't installed until just recently, and the return window for Amazon on this product is only 30 days so I am SOL.