Bests & Worsts Reviews from Amazon

I have tried so hard to like eero but there are serious flaws with the product and support. My first impression was outstanding, with nicely packaged products and a clean user interface. However, it's been all downhill from there. I tried eero with a large installation and devices kept failing. They would have either intermittent failures or permanent failures. I'm knowledgeable with networking and these were real issues. Support wouldn't respond to emails for well over a week! I called and they answered the phone, which was good, but they were rude and only told me to wait for a response to my email ticket since that had already been started. So I am supposed to just wait forever for email replies that never come? I think they know they have problems with their firmware and they are struggling behind the scenes to figure things out. Another problem is that there is no log for me to review and I also have no control over if/when any firmware updates will occur. For all I know, it will update in the middle of something important. It's a very, very closed system where the manufacturer can see everything going on in my network (which is a little eery - not eero), but I cannot. Between that, the constant product failures, and the terrible support, eero is huge disappointment. At the very least, don't buy this product until the manufacturer lets you have access to your own error log and choose if/when you want firmware updates to occur so it won't go offline for 15 minutes for an update in the middle of your Superbowl party. These guys still think they own the devices that we have purchased and they should have full control over the data, the logs, the updates, etc.; it's a big miss, technically and ethically.