Bests & Worsts Reviews from Amazon

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124
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ranked #228,216 most helpful out of 571,544,897 reviews
★☆☆☆☆
Broke within 2 months and Viofo did NOT honor warranty
Bought on Black Friday, installed in mid December. This is my fifth dashcam installation (all hardwired, three different styles) in a personal vehicle, so I’m fairly experienced. The installation itself was fairly easy, though the rear camera needed to be installed upside down (there is a way to adjust the image after). The sentry mode was inconsistent at best and not a feature I’d choose again as I normally park in a driveway. It would record constantly, not with motion detection, and no setting adjustments would change that. When the camera worked, the video was fine. But not much better than my old A118c this unit replaced. However, in late January (less than 2 months after installation), the unit would let out a random double beep. This worsened over the next month and after the double beep, the unit would turn off. I would have to turn it back on by pressing the power button. I contacted Viofo who recommended all sorts of things (updating firmware, using different memory cards, etc). Nothing worked and the unit would double-beep-of-death constantly and I would have to restart it by hard resetting it (unplug/plug). NOT ideal when driving. Finally, it failed to turn on at all. Viofo finally admitted the unit was crap and told me to ship it TO CHINA (at my expense) and IF it was unfixable, then would send me another. This was five month after purchase and after months of back and forth emails. So much for 12-18m of a full warranty, huh? No idea how this item has so many five star reviews. After hearing what happened, Amazon kindly took it back and refunded my money. I went back to my old A118c that still functions beautifully. So, buy this unit at your own risk, because Viofo will NOT honor their warranty.
June 2021 · Electronics · verified purchase
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