361
people found this helpful, as of 2023
ranked #63,039 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Had issues with prints
I love this printer. I wish I could keep it! Honestly, if this works for you and you don't get a defective product, the ink is so cheap! However, I personally received a defective product. I tried printing on sticker paper and when they tried to blame it on that I said, "Well I have HP ultra white which is what you said this printer SHOULD be capable of printing on! It's YOUR brand!" Granted they couldn't argue when the issue was the same as what I experienced on the sticker paper.
When we tried to print, the pictures would come out pixelated. I don't know how to explain it, but you can see the 'dots' of every color in that picture. Nothing was blending or smooth. It was so grainy! Even on the HP recommended paper. I did the cleaning, alignment, etc and even redid it with tech support on the line. The guy determined that the issue is the cartridge. They sent me defective ink apparently and perhaps the machine is also a defect. They arranged for ink to be delivered, but in all honesty I've been waiting for over a week or so now. I'm tired of waiting and this thing is just gonna go back.
The printer itself looks like an apple product, the lighting is nice, and the sound pleasant. The printer is also very quiet. I do love it and wish I could keep it. But it's defective and I'm not about to follow through with warranty for a 'refurbished' product when I bought this brand new a few days ago. It makes no sense. Thus, it's going back. Maybe one day I'll try it again and my luck will be better. Maybe I'll get a non-defective product. But for now, it gave me a headache and I'm not patient with their 'support' while my refund window is ticking.
October 2018 · Office Products · verified purchase