Bests & Worsts Reviews from Amazon

Two Fire's here yesterday. Two on their way back today. I posted a review earlier and want to update. So I got hooked in on this product right away. I upgraded my cloud storage to the 20 gig plan and got unlimited music space also. Already had a prime account. I realized that it didn't have a lot of on board memory. But everything was going to be in the "cloud" so I wasn't too worried. So uploaded a bunch of home movies and music videos I had to the cloud. We all like to watch different stuff at the same time at my house so this was going to be a great little device to do that with. I have Hulu and Netflix accounts but like to watch my own stuff too. So the first thing I did upon arrival was fire it up and see how my videos look. Well to my surprise they don't let you watch you own content. The music worked. But no videos. There is another way to get to your cloud. You can see the directories. If you click the music works and the picture works. But videos do not. I know the movie files are in the right format because they work fine in the web based cloud player. So I called CS because I really didn't think this was right. I figured I had something wrong. But sure enough. They told me that playing videos on the Fire from the cloud is not supported. Only videos that were purchased or rented from Amazon would work. Sorry but this was a deal breaker for me. Yes I could put the movie directly on the device. But with only 6 gigs of useable memory It would fill up very quickly. Not to mention. No USB cable either. And it's a micro USB. Not nearly as common. One more strange thing. When I first turned it on. It knew who I was. I never had to log in. It looked like it was preloaded with my profile too. Good thing it came to the right house or I would be closing some credit card today.