Bests & Worsts Reviews from Amazon

Read other reviews here and be warned: The GLASS Pitcher arrived shattered in the box. Shipping box had no damage, and packing was good EXCEPT the pitcher should have been packed in a separate foam lined container. BE FOREWARNED: The Carafe Pitcher is made of wafer-thin glass, thinner than you might even think, it isn't tempered and durable like a coffee maker carafe and WILL BREAK on you after a few uses. The company should either recall this product or offer a better pitcher, even a plastic one, either free of charge or offer a discounted upgrade or something. This is unacceptable, and I'm not normally a critical person. I could have been injured by the shattered glass when opening the package. I can't express well enough how flimsy the glass is. The rest of the product looks ok except the filter basket needs to be deeper because, for one, the spray still doesn't get all over the tea and second the capacity isn't enough.