Bests & Worsts Reviews from Amazon

I loved this player for the first 6 months. Then, after playing nothing but 33 1/3 record albums for those first 6 months, I played a couple of 45 rpm records. After playing those, I switched back to 33 1/3 - the albums wouldn't play. I went back to 45's, but they wouldn't play either (i.e., the turntable wouldn't turn). I called customer service - it went straight to voice mail despite numerous attempts. I left a message, but they did not call back. I finally received an email stating that they would send a replacement within a month once I sent the unit back at MY EXPENSE (not cheap). Oddly, the customer service phone outgoing message ALWAYS says "We're receiving higher than normal call volume". They then do everything that they can to get you to go to the website (because they simply don't want to deal with you over the phone). If you look at other vintage record players from other vendors, you'll find similar stories. Sadly, I believe that since vinyl record players are not mass produced like they used to be 40 or 50 years ago, there simply isn't the expertise available to build quality vinyl record players anymore. Therefore, you'll find comments like mine scattered throughout multiple reviews on Amazon for record players distributed from multiple manufacturers. Back when I was a kid, a record player would last forever - the turntable would never just stop turning. Unfortunately, in 2018 - the same care is simply not put into manufacturing these types of devices - most likely because the demand for them is very niche and small. Very sad for those of us who still enjoy vinyl. However, I would be more understanding if the customer service was better. Unfortunately, these companies will sell you a record player and then cross their fingers hoping that the until plays without a hitch until after the warranty period expires. If it doesn't, they make it as inconvenient as possible for you to return it in the hopes that you'll just give up. With that said, I would never discourage anyone from purchasing a record player like this because I understand the love that folks like us have for old vinyl records. Just be aware - customer service is the key with these companies because, as my dad used to say, "They just don't make them like they used to".