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191
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ranked #173,221 most helpful out of 571,544,897 reviews
★☆☆☆☆
First (and last) HP product I will ever buy.
I would not recommend buying this - or any other - HP products. Setting it up and connecting it to WiFi was a true nightmare. After I finally got it connected, I found that I could not get both my laptop and printer to connect to WiFi at the same time. To print something I had to press print on my laptop, then disconnect the WiFi from my laptop, and then connect the WiFi to the printer. After printing, I had to disconnect the printer, and then reconnect my laptop to WiFi. I attempted to get help with the HP "Chat Live" option. After a short explanation of my problem, she responded by saying someone would need to call me to help with this. An HP rep called almost immediately. I agreed to allow him to access my laptop. As we spoke, he asked me several questions in quick succession about my computer security using technical terms that I didn't recognize or understand. At first, all of the menus he went through were familiar and clear. Then he told me that on my laptop: I had "at least 7 viruses, 80% of my system drivers were not working, all of my Microsoft licenses had expired", (Laptop is new, I purchased it 5 months ago), and "all of my Microsoft drivers were infected". During this explanation, he showed me several screens to illustrate what he was saying. But these screens looked fuzzy and pale, and I don't believe they were from my laptop. He told how he could fix everything, but I would need to purchase a Smart Gear HP Support & Protection plan first. ($299.99 per year) and their protection would stop this from ever happening again. The more I said NO, the more insistent he became until he finally became rude. END OF CALL! I checked my laptop with my Lenovo Vantage, my Microsoft Defender, my Spectrum Security Suite and my McAfee Livesafe. None of these found a single issue. Dishonest, Deceptive and Unethical is my impression of HP. My initial issue was never even addressed.
July 2019 · Office Products · verified purchase
the product in question
HP DeskJet 2622 All-in-One Compact Printer, Works with Alexa - White (V1N07A)
4.2★ · 4,977 ratings, as of 2023
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