Bests & Worsts Reviews from Amazon

I kept running into the triggering problems that seem to plague this product. Often a pad would trigger twice when tapped and, to a lesser extent, pads that weren't tapped would trigger when another pad was tapped, even though I was using the device on a solid desktop that's 1 1/2" thick. For me, this made the product useless as a virtual drum controller as I was spending a lot of time editing out unwanted triggers. But the real problem came when trying to contact Akai to find out if there was a fix available, or at least one in the works. After receiving no response from the company when contacting them through their website, I gave them a call. The support person seemed to be put out by having to speak to an actual customer and informed me that the company knew about the problem and had no intention of fixing it. He couldn't even be bothered to suggest any possible solutions. His attitude was that this is the way it is and I need to deal with it. These two problems seem to be quite common with numerous complaints about them in their own forums and elsewhere on the web. I get that products sometimes have issues and I'm willing to work with a manufacturer to address them. But to not even make the slightest effort to work with a customer to fix a known problem in your product is just unconscionable. It's a shame, really. If this product had worked properly, it would deserve a five star review. Instead, I'm sending it back.