Bests & Worsts Reviews from Amazon

Attractive lock, nice size and weight, easy install (used a Locksmith). Purchased two key fobs (which probably should be included with the lock) which paired easily. Additionally, installed the phone app on my Galaxy S7 Edge with no issue. The problem: 50% of the time when you tap the lock, nothing happens! You tap the lock, the blue light swirls, and then NOTHING!!!! There seems to be no rhyme or reason to this. If I just have the dongle, it happens. If I just have the phone (using the app), it happens! As a result of this, using the key is the only way to ensure the lock opens every single time which defeats the purpose of this lock! Those interested in purchasing this lock may wish to wait for the 3rd generation (assuming there is one) as the lack of consistency with respect to locking and unlocking makes this lock a risky proposition, particularly if you just arrived home and are needing to use the bathroom immediately, know that this lock will not unlock (Murphy's Law). Sorry Kwikset, get your act together and make a device that locks and unlocks EVERY SINGLE TIME!!!!!!