Bests & Worsts Reviews from Amazon

I love everything about amazon, and I love my very first generation kindle fire, which is still going strong after years of use. It is completely reliable, and the only thing wrong with it is it's low storage (only 8 GB). I was very excited about this new fire HDX with 64 GB of memory. The problem was, it completely crashed after only TWO days. Would not turn on, would not reboot, nothing. Was a completely blank paperweight. I returned it and amazon sent me a replacement two day shipping. The only problem with that one is that it has now crashed too. The first crashed while I was watching it. Now the second has either crashed, or won't recharge. Worked fine until the battery died, then either wouldn't recharge, or it did recharge but won't turn on. Another paperweight. Hopefully this third one will work right. ***IMPORTANT NOTE*** For those of you who had the same problem, and cannot now download onto your new kindle because the content was on the old one that crashed, call Amazon Instant Video at 888-802-3080 and ask for TECH SUPPORT. You are having this problem if you open a movie and the "DOWNLOAD" option is greyed out, and below it says "WHY CAN'T I DOWNLOAD?" The problem is that since you downloaded a movie onto the kindle that crashed, your download has been used. You can't download the same movie onto two different kindles at the same time. In order to download onto your new kindle, you must first delete the download from the other. A little hard to do when that kindle has crashed and you can't turn it on. The folks at Amazon have no idea how to fix this, and in fact don't even know what you are talking about, but the guys at Amazon Instant Video tech support knew exactly how to fix it! Hope this helps.