Bests & Worsts Reviews from Amazon

I purchased a Total Gym XLS in March 13, 2013, When it arrived on March 15th, one minor part, a roller cap was broken in two. Even so, I was able to tape it back together with electrical tape and use the machine. When I registered the unit a day later, however, I wrote that I needed the part and noted the part number. Two weeks went by; no response. I tried several times to call, but got the "we're having heavier than usual call volume. Please send us a message from our website. I sent THREE of those messages. Bottom line: To date, May 17, 2013 I still not only don't have the part. I never got a phone call, never got an e-mail, fax or snail mail. After paying over $700 bucks, you'd think that Total Gym would send the twenty cent piece without this hassle. What happens when something essential to the unit's operation breaks? I guess in that case I'm stuck with a $700 doorstop.