Bests & Worsts Reviews from Amazon

I bought the flip phone on 12-27-17 for my elderly mom. The phone's design is great HOWEVER, the phone would refuse to ring (audible) after a few hours. I'm very sophisticated with tech devices and I tripple checked all the settings and the phone would still refuse to ring. Did everything I could think of to get the phone to ring and nothing. Called GreatCall's cust service, they did a software update that didn't fix it. They sent out a refurbed phone. Same problem. They sent out a new phone in the box, same problem. It's now 2-8-18, three phones later, my Amazon return window expired and GreatCall refuses to offer me my money back because I bought it on Amazon. The phones are now useless paperwieghts. Wasted months of me and my mom's time and my money.