Bests & Worsts Reviews from Amazon

Purchased MultiRoom booster from Amazon on 07/27/20 for $575.49. Received and installed the following week. Power outage on 09/04/20. No light when power came up - called and left message. Called again on 09/05/20, your answering machine would not take messages. Submitted a Replacement Request on 09/07/20 and discussed with Maria. Maria thought getting a new power cord would solve the problem. Would send a new power cord that WAS IN STOCK and should receive in 4 - 5 days. Then called 09/14/20, spoke with Brandon - backordered power cord. Spoke with Glen on 09/16/20 - did not have an address on file to send it a new power cord to. Finally received TWO power cords which neither solved the problem. Spoke with April on 09/21/20 regarding a new unit - she would send a RMA # via email which took 2 days. Returned unit and old power cord with RMA #. Said unit would be received in 3 - 6 days upon receipt of old unit. Spoke with Deb on 09/28/20 at 11:10 am. Received old unit on 09/28/20. Spoke with Stephen on 09/30/20 - unit would ship next day and to call to get tracking #. Stephen actually spoke with a Supervisor and a replacement unit WAS IN STOCK. Spoke with Greg next day 10/01/20 at 3:12 pm - out of stock and would not be getting any for 7 - 10 days. Being upset, mad and downright disgusted with your company is putting it mildly. Why the cat and mouse game? Your customer service is deplorable! Don't even ask me if I would recommend you to any of my friends or neighbors. What you have done is outright lie to us and you are not being held accountable for your service. Each time I speak to a different person - they state "I can't explain what the other said". Your customer service is greatly lacking in everything a Customer Service Department should stand for.