Bests & Worsts Reviews from Amazon

I hate everything bout the boots this my second time ordering from them the first time the boots was way to small after reading the comments that say fit to size then I ordered another pair a size up and I order online a lot so I look at all my products closely and receiving my boots and noticing a big whole in back of my boot is unacceptable I feel like if I'm paying my money everything should be in top shape for the buyer