Bests & Worsts Reviews from Amazon

I really did want this printer to work, so much so that I ordered two of them, hoping the print quality problem of the first one was a fluke, but the second printer was even worse. The printed page, black and white and color, has a shadow effect. My wife has an HP 492 and it prints perfectly, but the difference between printing the same document on the two machines is like night and day. I tried all of the calibration and cleaning steps, even though this was a new printer, and nothing helped. Prior to printing, I was really happy with the set up. It connected to the computer both wired and wirelessly easily. The fax function seemed to work well. It's just the first thing a printer needs to do, print well, falls well short of the mark. Just to follow up, I ended up at an Office Max with laptop in hand to try to print the offending file. They had a sale on the HP477fdw and the page (and other pages once we took it home) printed perfectly. It is quite a mystery to me why one HP machine would print differently than another, but I really like the 477 so far. Follow up again. Hate to say this, but for small businesses that do a lot of black and white two sided printing, one single machine like this will not be very economical. The toner is scary expensive. The point of getting an all in one of course is to reduce the number of machines, but the best way to print economically is have a black and white duplex workhorse printer for 90% of print jobs. Machines like the HP LaserJet Pro M201dw (or whatever newer model has replaced it) can handle a lot of volume, are wireless and extremely economical. You can buy three aftermarket toner cartridges (2200 page yield) for about $17 or less per cartridge and they work well. The printer companies have built their business model around playing the expensive toner game. Once aftermarket toner comes out, a new printer with new toner requirements gets introduced.