Bests & Worsts Reviews from Amazon

I was so excited to see a black cookware set with gold handles that didn't cost close to $1000. I was even more excited this wasn't Teflon as I'm looking to get away from that even though I could go YEARS with zero scratching/chipping, the dangers of forever chemicals was no longer worth the risk. I have another Greenpan skillet which was good while it lasted but I've gone through two and they're good for about a year before the non stick property wears away and/or it scratches despite NEVER using metal with it and following all instructions for care. You can imagine my surprise when after less than 4 months of owning this cookware set that ALL THREE SKILLETS have scratches of varying degrees on the sides. (Two of them I hardly ever use and there is zero contact with anything where the scratches are.) I contacted the company asking for replacements given 1) they have a two year warranty which you would assume they stand behind and 2) I haven't even owned these for 4 months so there's no excessive wear and tear. I provided pics, the order number and told them to let me know if they needed more info to proceed with replacement. This was the company's response: "Chipping is a perfectly normal occurrence because Ceramic coatings are very hard – i.e. in the same way as Porcelain Ceramics are hard but not very flexible. Secondly, unlike with PTFE coatings, Thermolon does not require any chemical adhesive primer to stick to the pan. Thermolon’s adhesion relies solely on roughening the pan’s surface before the coating is applied, which creates a natural lock and key adhesion. Any imperfections, such as chipping, are considered a reflection of the hardness of Ceramic coatings and not having to rely on chemicals for adhesion. As the product remains perfectly safe for use if it chips, it does not require a replacement. In fact, the hardness of the coating is one of its strengths because it will be less prone to scratching during daily use. Any chipping around the rivets would be considered cosmetic and would not require replacement. The great thing is that our products do not contain any PTFE or other PFAS, and they are free of Lead and Cadmium. We take great care in reviewing all warranty claims. We have experts who can easily determine whether a manufacturing defect is present, and based on this expert review all decisions are final. I would like to assure you that your product is perfectly safe for use." Aren't you happy to know that you're potentially about to shell out $400 for cookware that they consider it completely normal to be chipped after not even 4 months of use? Greenpan has lost a customer. I'm going to do more research on other companies with similar technology and am definitely going to update all of the people I've been raving to about this set how the company has a warranty they have no intention of standing behind even with proof. But you know, bon appetit on the 'perfectly safe' chips you could end up ingesting. *rolling eyes*