Bests & Worsts Reviews from Amazon

This product was obviously rushed to market too fast. It takes longer to heat up than the Ultra. The manual refers to modes that aren’t available, or aren’t documented. For example, there’s a “rice” mode, but there is nothing in the manual that describes how it works, how to use it, or what it does. When I asked Instant Pot’s customer service for an explanation, they said to just use the Pressure Cook mode instead. And the recipe book that’s bundled only has recipes for the other Instant Pots... not a single recipe that is for the higher pressure of the Max. Many of the settings of the Ultra are missing too, such as Multigrain. And it’s not programmable with multiple steps for cooking, like the Ultra. I just don’t get it... why have a product that’s 35% more expensive (at retail prices), and is positioned as “the TOP of the line” when it has fewer features, and those features don’t work as well. Also, just to add one more thing that doesn’t work right, the Sous Vide function maintains the temperature of the water more about 5 degrees off from what you set it to. That’s not okay for Sous Vide cooking. I’m sending mine back and using the Ultra instead.