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Broken USB Recording - Horrible Customer Service
I've had this new drone for a couple weeks now (I preordered from Brookstone).
Although the helicopter is an improvement on version 1, and is still one of the great iOS accessories, there are a few things worth pointing out:
- Currently, the USB recording is completely broken. 9/10 USB drives I've tried don't work. Customer service tried to blame it on Sandisk, but most of the cards I tried weren't SanDisk, and most don't work AT ALL (even after reformatting). Customer service was terrible in dealing with the issue, blaming me, the drives, etc -- in short blaming everyone but themselves. Numerous people are having the same issues, as evidenced by their forums. They started deleting my posts and product reviews on Brookstone in order to cover up the problem. As it currently stands, the USB implementation in the AR.Drone v2 IS BROKEN. Don't buy it until it's fixed.
- Many of the advertised features of Drone v.2 don't exist. Customer service claims that they will decide whether to include those features based on 'returns.' Personally, I think it's reprehensible to advertise features, not include them, and then consider maybe developing them in the future based on 'returns.' Advertised features like the movie recording modes, (traveling, etc), do not exist. Customer service claims that it isn't false advertising because they've thought about including those modes.
- Considering it's a new drone, they should have developed a battery pack with more capacity. The battery has the same capacity as the old one, which is disappointing.
- The forward facing camera is sort of useless for recording (if you can get recording to work), because it's not angled. An angle of just 20 degrees would make recordings much much better.
- The downward facing camera is of worse quality than Drone v.1
+ The video streaming is of noticeably better quality than version 1
+ The new altimeter works much better than version one, but as mentioned above, the angle of the forward facing camera makes recording from height sort of pointless (unless you want to see the horizon)
SINCE I'VE GOTTEN SO MUCH FEEDBACK ON MY REVIEW I DECIDED TO UPDATE IT:
** DO NOT BUY the AR Drone. Buy the DJI Phantom instead (here on Amazon). The Phantom range is ridiculous (1/2 mile), the video quality is MUCH better (using a GoPro), and the drone chassis is SIGNIFICANTLY more durable. I gave away my AR Drone to some kid who was watching me fly my DJI Phantom. I'm not kidding. The AR Drone is junk, the customer service is terrible, the range is meager, the video quality BLOWS, and the features are few and far between. Aside from controlling it with your iOS device, I have no idea why anyone would buy it. It can't even hold its own position via GPS. If you are reading this, buy a DJI Phantom on Amazon. It's WAAAAAY better, the range is SIGNIFICANTLY farther, the video quality is INSANELY better, and the build quality isn't even close. DO NOT BUY the AR Drone. I have no stake in either company, I own 7 drones, and the AR Drone is a piece of junk, and their customer service blows (they banned me for giving them productive feedback on their issues). The DJI Phantom is a workhorse, and makes the AR Drone look like the toy that it is. Buy the Phantom here on Amazon, and never look back. The AR Drone is junk. **
May 2012 · Unknown · verified purchase