Bests & Worsts Reviews from Amazon

I expected that this item would be as described, particularly from a "Fulfilled by Amazon' retailer. However, the listing--which clearly states that it includes the screen with digitizer, the 7 piece toolkit, and the microfiber cloth--came only with the screen/ digitizer. There was no toolkit. I contacted the seller, who said they couldn't help me as it was Fulfilled by Amazon. Amazon couldn't help as it was a third party product. I returned it for a refund and ordered another at the suggestions of the seller--but guess what the second package was also missing? Yep, toolkit and cloth. I now see the slew of bad reviews on this item, which is CLEARLY a mislisting that Amazon should do something about considering the litany of bad reviews. Of course, the caveat emptor reviews didn't show up on the product page because they weren't considered "the most useful." Codswollop. I have been a loyal Amazon shopper for years and this is to date the worst experience I have had. In the interest of full disclosure, the screen did work fine once replaced, but the toolkit would have made it immensely easier, and I hate being lied to by a seller about the items included in a listing.