Bests & Worsts Reviews from Amazon

I used this product for about two weeks and decided to return it for three reasons. First, whenever you are on the freeway and it tells you where to get off the freeway, it only gives you the exit number and not the name of the street. While that might be fine back east, here in California, the exits are marked primarily with street names, not exit numbers. In fact, several of the exit numbers that it has recommended were wrong (because the exit numbers had changed). Second, when the system tells you to get onto a freeway (or change freeways), it almost never tells you which direction you are going to go (i.e., north or south on the I-5), making it difficult to figure out which lane to choose? Sure, you can figure it out by carefully studying the map while you barrel down the highway, but I'd rather just have it tell me which direction and then read the signs on the highway to select the correct lane... Third, there is absolutely no support for this product. You cannot reach them by telephone, and although I sent a message through their website more than two weeks ago asking if there's a way to fix these two issues, there has been no response at all. Ultimately, I replaced this with a Garmin product, which does not have any of these issues.