Bests & Worsts Reviews from Amazon

according to people

563
people found this helpful, as of 2023
ranked #29,511 most helpful out of 571,544,897 reviews
★☆☆☆☆
Company refuses to honor warranty, acrylic top warped after only a few months.
DO NOT BUY from this company. Their aquariums come with a “lifetime guarantee”, but they refuse to honor it. I contacted them recently, as the top portion of my tank began to warp after only 3-4 months of use. I used this tank to house mudskippers and mangrove trees, and it is critical that the humidity level stay high inside. But as the top warped more and more, I had to start placing a heavy object (I used a heavy potted plant) to even get close to a sort of tight fit of the top part with the included light fixture. There is no way to somehow just remove the attached top, and I realized it was just going to warp further so after lots of internet sleuthing I was finally able to even find a contact for them. Initially I heard from someone, but after they requested I email copies of my Amazon receipt as well as “as many photos as possible” showing the warping, I never heard from the company ever again. I repeated tried contacting them, even eventually threatened to report them to my state regulator and the FTC, and warned them I would post a negative review on Amazon, and still nothing. Learn from my mistake, and do not support this company. While the acrylic is pretty, i feel it shouldn’t become essentially worthless to me in a matter of months.
June 2018 · Pet Supplies · verified purchase
the product in question
SeaClear 30 gal Show Acrylic Aquarium Combo Set, 36 by 12 by 16", Cobalt Blue
4.1★ · 930 ratings, as of 2023
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