Bests & Worsts Reviews from Amazon

Update: As I said, I emailed customer service. I heard nothing so I checked the "support" site and looked at the action on my request. Here is what appeared: New Email *** Call Date: 8/15/2008 8:50:58 AM Agent: LorenC Level: 3 Status: Closed I called the 800 number, followed the several voice prompts to "customer service" and got the recording, "all of our agents are assisting other customers, your call will be answered in the order in which it was received." I waited 15 minutes and then called the listed headquarters number (not toll free) There I ran into more voice prompts at three levels and wound up with the same robot telling me again how everyone is busy. I used to enjoy this program. Now I have such a bad taste for Nuance that I will go back to typing or to a quill pen and papyrus before I use anything from Nuance again. Here's my original review: I have a new HP laptop with plenty of memory and speed. It runs vista home premium. I tried to load DNS X and kept getting the message I needed to restart my computer in order to load the required runtime C++ I let it play that game with me about four times until I realized I was being played. I went to the Nuance technical support page and looked up the problem in the "knowledgebase." There it was - continually telling me to restart is apparently a common problem. There are detailed instructions on how to delete temp files and modify the registry to cure the problem. I did it all and still got the same message - "restart." So, it was time for an email to tech support to find out what I need to do. Well, the first thing I needed to do was pay Nuance 10 dollars to send the email. I wrote to customer service instead and said I want my money back under the 30 day guarantee. It's a good program and I upgraded from version 7. But I absolutely refuse to pay anything to any company to be able to install the program I just bought from that company. By the way - there is no way to download a trial to see if it will install before buying.