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Is this the actual Apple store? None of the top keys work on this keyboard (volume, brightness, etc.), so I did some further investigation. In Bluetooth settings, it shows up as "CQA UI 11" followed by Chinese(?) characters. (See image.) Also, when it connects it, it shows an picture of the AA-cell powered Magic keyboard, not the rechargeable one. (See image.) I returned both this keyboard, and the Magic Trackpad I purchased at the same time, which I didn't even bother opening, having lost total faith that this is the actual Apple store. Update: I have now received 3 fake keyboards (I have macs in various locations), all with the same 3 symptoms: 1. Keyboard system settings doesn't recognize the keyboard and asks you to press the keys to the right/left of the left/right shift keys so it can tell what kind of keyboard it is. 2. The top row of function keys (brightness, dictation, search, etc.) don't work at all, and 3. when the keyboard connects/disconnects, the screen shows a picture of the old AA battery magic keyboard instead of the new one. (It turns out you can't tell from the serial number). I have a real keyboard at home that has none of these symptoms.