397
people found this helpful, as of 2023
ranked #53,623 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Worse customer support EVER - if you have an issues good luck.....
I purchased a HU8550 65' TV about 1 month ago and started to notice MAJOR bleeding on the screen, IR emitter not working, and the the TV randomly rebooting. I immediately contacted Samsung. I asked if they could just replace the set. They created a support call and the OUTSOURCED company came out and notice all the issues. The support person even commented on how bad the bleeding was on this set, but he said he would need to send back pictures to Samsung so that they could evaluate if they need to replace/fix the screen. After 3 days the outsourced company called back and said Samsung has decided that the TV set screen was operating within Specs, I had attached the pictures so you can all judge for yourself (the background is supposed to be all black). Then Samsung closed the case and have said they will not fix it the issue, and they didn’t even fix the IR or the rebooting problem. I am shocked at how customer service at Samsung has handled this. I called back to service to reopen the case for fixing the rebooting and IR, and the case was closed after 3 hours with out any action. I have 10 different samsung electronics products from phones,tablets,monitors but now I would never recommend anyone to buy from Samsung if this is how they treat there customers. Now I am stuck with a TV set that is about a month old that reboot and that displays a picture that is WORSE than my 6 year old TV!!!!!
January 2015 · Unknown