148
people found this helpful, as of 2023
ranked #211,404 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Disappointing Quality
We bought this treadmill based on all the good reviews here. We've had this just shy of four months. Within the first month, the belt started slipping. We tightened it. It continued to slip. We kept following the instructions, attempting to correct the problem. Finally we got on with customer service and they determined that the motor is bad. So they're sending us a new motor, for $78 WITH the discount they offered, plus $33.39 for shipping and handling from Utah to New Mexico, which can take ten days. And we have to install the motor ourselves, because a technician would cost $160. To put this in perspective. since we paid an attractive sale price of $287, this "fix" is 40% of our purchase price, in the first four months of owning the machine. The technician fee is 56%. We finally decided to try for this fix, costly as it is, particularly when I believe a bad motor reveals poor quality to begin with, to try to recoup some of our initial investment. But if you're considering buying this, my advice is DON'T DO IT. Totally not worth the attractive price if I'm looking at paying 40% every quarter to keep the thing going.
